Add-In Not Loaded
-
When the NFA add-in does not load, first check to see if the New Frontier add-in is disabled.
-
Access the File menu on the ribbon.
-
Click on the Options option at the bottom of the list to the left. The Excel Options Window appears.
-
Click on the Add-Ins option at the bottom of the list to the left.
-
Select Disabled Items in the Manage drop down menu at the bottom of the window.
-
Click the Go Button.
-
Select any New Frontier items that appear in the Disabled Items Window.
-
Click the Enable Button.
-
Close all Excel windows.
-
Launch the application.
-
If New Frontier add-ins did not appear in the disabled items list, try closing and restarting the application.
-
If restarting the application does not work, try rebooting the computer.
-
If you got the add-in not loaded error immediately after installing version 8.x and rebooting didn't fix the problem, try a repair. This option is found in your program list, usually right next to the uninstall option. Restart your computer before trying to open the application.
-
If you got the add-in not loaded area immediately after installing version 8.x and repairing didn't fix the problem, uninstall and reinstall the software. Restart your computer before trying to open the application.
-
If the problem persists, contact New Frontier at support@newfrontieradvisors.com.