Error Handling
An error message appears when the Optimizer recognizes an incongruity, generally during the optimization or post-optimization process. Infeasible constraints are the most common cause of errors.
If an error message appears and the cause of the error is not immediately apparent, click the More Information Button. A more thorough description appears. Some of the less common errors have incomplete descriptions. Later versions will have more complete error descriptions. You may also find it useful to review topics in this help manual.
Common error resolutions:
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Review newly entered data.
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Ensure that your constraints are feasible.
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Restart the Optimizer.
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If the error mentions licensing or HASP keys, it may be time to update your HASP key. Check the HASP expiration date in the About Dialog (accessed by double clicking on the NFA logo in the ribbon). If your contract is in good order, access the Key Updater.
The Copy to Clipboard Button on the error message window can help you report the error to NFA. Clicking that button copies the text of the error message into your clipboard, so you can easily paste into an email message. In order to provide version information as part of a support request, click on the Copy to Clipboard Button on the About Window, accessed by clicking on the logo in the top left hand corner of the application.