Troubleshooting Tools

Several troubleshooting tools appear in Windows Start Menu, NFA Asset Allocation System folder.

Launch Preferences brings you to the Preferences Window.  Within the Preferences Menu, you can:

• Reset Preferences: wipes all selections that have been made in the Preferences Window within any of the NFA applications, returning you to the default settings
• Enable Debugging causes your computer to create logs that can be useful for New Frontier support when you run into a problem. If you enable debugging, you will need to designate a folder for these logs.  Most users only enable debugging when requested.

HASP Key Firmware Upgrade updates the firmware if necessary. This should be unnecessary for most users.  Make sure that your HASP key is attached to the computer before applying.  

Use the NFA Key Updater to request and receive updates to the license on your HASP key.   

1. The Sentinel HASP RUS Window appears.   
2. Select the Collect Key Status Info tab.  
3. Click the Collect Information button.  The Save Key Status As window appears.  
4. Change the file destination as desired; the default is the Desktop.  Assign a name to the file (*.c2v).  Click the Save button.  
5. A status message appears on the Collect Key Status Info tab.  If successful, the file appears at the designated file destination.  E-mail the file to licensing@newfrontieradvisors.com.
6. When NFA replies with a HASP update file (*.v2c), save the file to the Desktop or another folder.  (We recommend that you don't use Outlook Web Access to download the file).  
7. Right click on the file.  Select the Update NFA HASP Key option. The Sentinel HASP RUS Window appears with the file name in the Update File field of the Apply License File tab.  
8. Click the Apply Update button.  

System Information opens the System Information application that contains information about your computer that will enable you to answer questions from support personnel.  The buttons at the bottom of the window allow you to copy the data or e-mail it directly to New Frontier.